Support
Something wrong? We answer.
Start with the built-in help: it's inside the system, it answers in two taps on the screen you're on, and it's faster than we are. If it doesn't solve your case, the ticket lands here.
First: the built-in help
The bar at the bottom, on every screen. It knows the taxes, the holdback, the CCQ and payroll, and it takes you to where each thing is done. If its answer doesn't solve your case, it opens a ticket itself — with your company and the screen you were on already in it.
Open the systemWe answer, not a bot
We know the product because we wrote it.
Tell us the screen
The screen you were on and what you had just done save us a round trip — and you too.
One business day
That's the window we hold ourselves to. If it's stopping you from invoicing or paying your crew, say so: it jumps the queue.
Open a ticket
If you can't get into the system, this is the way. The last field is the useful one.